Peace and calm can be felt throughout Volando Urai Spring Spa & Resort, a 5-star hot spring resort surrounded by the lake and forests of Wulai Township. Separate male and female hot spring pools, as well as relaxing massage treatments, are available. Free Wi-Fi is also provided. Enjoying beautiful views of the lake or mountains, the well-decorated rooms are equipped with a flat-screen TV, DVD player and a sofa. Suites have a large balcony. Private bathrooms come with a bathtub and hot-water showers. Volando Urai is a 15-minute walk from Wulai Old Street. Free scheduled shuttle services to and from Xindian MRT Station are provided for guests. It is a 1-hour, 30-minute drive from Taoyuan International Airport. Guests can arrange day trips at the tour desk, or get directions to walk to the local waterfalls and scenic spots. There are also meeting rooms and a 24-hour front desk. Fine dining and candlelight dinners can be enjoyed at Volando Soyan, where dishes are prepared using seasonal vegetables and fresh seafood. A daily breakfast is also available accompanied by lake views.

Couples in particular like the location – they rated it 8.9 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property Highlights

Top Location: Highly rated by recent guests (8.8)

Free private parking

Activities:

Spa

Hot tub/Jacuzzi

Hot spring bath


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
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Guest reviews

Categories:

Staff
9.3
Facilities
9.0
Cleanliness
9.3
Comfort
9.4
Value for money
7.6
Location
8.8
Free WiFi
9.4
High score for Wulai
Select topics to read reviews:

See what guests loved the most:

  • Carol
    United States of America United States of America
    The service was exceptional, from the front desk to the restaurants to the spa. I almost cried when we were shown our room. It was huge and had a beautiful view of the tranquil river outside. The spa was excellent, there is a public portion...
  • Eleftheria
    Greece Greece
    The dinner at the restaurant was delicious, I definitely recommend it!!! We were impressed with the explosion of taste in our mouths! Even the midnight snack was of great quality! The staff was very friendly and polite and they are always eager to...
  • Karoline
    Australia Australia
    The Hotel is at an amazing location, you can enjoy the hot springs direct in the Hotel Spa. It’s tasteful designed and the staff is lovely and helpful.

Area info

Restaurants
2 Restaurants On Site

  • Soyan Restaurant
    • Cuisine
      French
    • Open for
      Breakfast • Dinner • High tea
    • Ambience
      Romantic
    • Dietary options
      Vegetarian • Vegan
  • SILIQ Restaurant
    • Cuisine
      Chinese • Asian
    • Open for
      Lunch • Dinner • High tea
    • Ambience
      Romantic
    • Dietary options
      Vegetarian • Vegan

Resort Facilities at Volando Urai Spring Spa & Resort
Great facilities! Review score, 9

Most popular amenities
  • Free parking
  • Free WiFi
  • Spa
  • Airport shuttle
  • Non-smoking rooms
  • Room service
  • 2 restaurants
  • Tea/Coffee Maker in All Rooms
  • Breakfast
Bathroom
  • Toilet paper
  • Towels
  • Bathtub or shower
  • Slippers
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bathtub
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
View
  • Mountain view
  • View
Outdoors
  • Outdoor furniture
  • Sun deck
  • Terrace
Kitchen
  • Cleaning products
  • Electric kettle
  • Refrigerator
Room Amenities
  • Clothes rack
Activities
  • Temporary art galleries
Living Area
  • Sofa
  • Sitting area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Fruit
  • Wine/Champagne
    Additional charge
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Minibar
  • Tea/Coffee maker
Internet
WiFi is available in the rooms and is free of charge.
Parking
Free private parking is available at a location nearby (reservation is not needed).
  • Valet parking
Front Desk Services
  • Invoice provided
  • Private check-in/out
  • Concierge
  • Baggage storage
  • Tour desk
  • Express check-in/out
  • 24-hour front desk
Cleaning Services
  • Daily housekeeping
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key access
  • Safe
General
  • Shuttle service
  • Adults only
  • Air conditioning
  • Smoke-free property
  • Mosquito net
  • Wake-up service
  • Heating
  • Packed lunches
  • Soundproof rooms
  • Elevator
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service
Accessibility
  • Upper floors accessible by elevator
  • Entire unit located on ground floor
Spa
  • Spa/Wellness packages
  • Foot bath
  • Spa lounge/Relaxation area
  • Steam room
  • Spa facilities
  • Public Bath
  • Open-air bath
  • Hot spring bath
  • Hot tub/Jacuzzi
  • Massage
    Additional charge
  • Spa
    Additional charge
Languages Spoken
  • English
  • Japanese
  • Chinese

Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.

House rules

Volando Urai Spring Spa & Resort takes special requests – add in the next step!

Check-in

From 3:00 PM to 12:00 AM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children not allowed.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Mastercard Visa UnionPay credit card UnionPay debit card JCB American Express Cash Volando Urai Spring Spa & Resort accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

Please note that the public bath is open from 10:00 until 23:00 and closed on Wednesday.

Children under the age of 12 are not allowed to use some facilities in the spa center for safety reasons.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Volando Urai Spring Spa & Resort of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

It's not possible to stay at this property for coronavirus (COVID-19) quarantine purposes.

FAQs about Volando Urai Spring Spa & Resort

  • Room options at Volando Urai Spring Spa & Resort include:

    • Double
    • Suite
    • Twin

  • Check-in at Volando Urai Spring Spa & Resort is from 3:00 PM, and check-out is until 12:00 PM.

  • The prices at Volando Urai Spring Spa & Resort may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Volando Urai Spring Spa & Resort has 2 restaurants:

    • SILIQ Restaurant
    • Soyan Restaurant

  • Volando Urai Spring Spa & Resort is 1,500 feet from the center of Wulai. All distances are measured in straight lines. Actual travel distances may vary.

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Volando Urai Spring Spa & Resort on this page.

  • Volando Urai Spring Spa & Resort offers the following activities/services (charges may apply):

    • Spa
    • Hot tub/Jacuzzi
    • Massage
    • Foot bath
    • Hot spring bath
    • Steam room
    • Open-air bath
    • Spa/Wellness packages
    • Temporary art galleries
    • Spa facilities
    • Public Bath
    • Spa lounge/Relaxation area